Frequently Asked Questions
What you might be wondering?
It’s natural to have questions. Below, we’ve answered some of the things people often ask us, like how counselling works, how to book a session, and what it might cost.
Q: Getting Started with Counselling A: Starting counselling can feel like a big step. Here’s what you can expect. A safe, confidential space Counselling offers a non-judgemental environment where you can talk openly about what’s going on for you. Everything you share stays private. Your counsellor will listen with empathy, help you explore your thoughts and feelings, and support you in finding clarity or a way forward. Tailored to you There’s no one-size-fits-all. Your sessions will be shaped around your needs and goals, whether you're working through anxiety, grief, relationship challenges, or something harder to name. We use different approaches like person-centred, integrative, or CBT, depending on what’s most helpful. What happens in a session? Sessions usually last 50 minutes. You’ll meet with the same counsellor regularly, depending on what works for you. It’s a time for you to slow down, reflect, and be heard. You don’t need to have it all figured out, we’ll go at your pace. Getting started is simple Once you reach out, we’ll guide you through the next steps. We’ll ask a few questions to understand what support you’re looking for and then match you with a counsellor. You’ll be able to choose between online, in-person or over the phone sessions.
Q: Where can I find low-cost counselling services in London? A: Counselling Matters Bexley offers affordable, free, and low-cost counselling options in the London Borough of Bexley. Our services are available for individuals, couples, children, and young people, and we’re committed to making mental health support accessible to everyone. Sliding scale fees are available based on your situation. We also support people outside of the borough through online or phone counselling, so you can access help wherever you are.
Q: How does Counselling Matters Bexley support mental health in the community? A: At Counselling Matters Bexley, we support mental health by providing accessible counselling services for adults, children, and families. We also work with schools, local organisations, and offer training and workshops. Our goal is to create a supportive and safe space for anyone in the borough of Bexley who needs help.
Q: How do I book a counselling session in the London Borough of Bexley? A: Booking a session with Counselling Matters Bexley is simple. You can contact us directly through our website or call us to arrange an initial appointment. We offer online, phone and in-person sessions across Bexley, including areas like Sidcup, Blackfen, Erith, and Upper Belvedere. Whether you're looking for individual, couple, or family counselling, we're here to help.
Q: What types of counselling do you offer? A: Our team offers a range of approaches including integrative counselling, person-centred therapy, cognitive behavioural therapy (CBT), psychodynamic therapy, neuro-linguistic programming (NLP), trauma therapy, and more. We also work with children, young people, carers, and couples to provide tailored support for a wide range of needs.
Q: Do you work with children and teenagers in Bexley? A: Yes, we provide specialist counselling for children and young people, helping them process emotions, develop coping skills, and build resilience in a safe, age-appropriate space.
Q: What’s the difference between integrative and person-centred counselling? A: Person-centred counselling is rooted in empathy and non-judgment. Integrative counselling draws from multiple approaches, tailoring the work to what’s most helpful for you. Our team includes counsellors trained in both.
Q: How much does counselling cost? A: We aim to keep our sessions affordable, with fees starting from just £15, depending on your circumstances. We also offer free funded therapy for Peabody residents and carers. We believe everyone should have access to counselling when they need it. Thanks to the generosity of our donors and funders, some subsidised sessions are available. As a charity, we’re committed to making counselling accessible to everyone. If you're worried about the cost, please get in touch, there may be options to help you access the support you need.
Q: How long will I need to wait for counselling? A: Waiting times can vary depending on the type of counselling you’re looking for and how many people are ahead of you on the waiting list. That said, the wait is often shorter than expected. On average, people are offered their first appointment within five days of contacting us. When you're added to the waiting list, we'll ask about your availability. The more flexible you can be with days and times, the quicker we’ll be able to offer you a suitable appointment.
Q: Where is Counselling Matters Bexley located? A: We’re based in Upper Belvedere and support the entire London Borough of Bexley, including Sidcup, Erith, Thamesmead, Blackfen, Welling, and Bexleyheath. We also offer remote and phone sessions, making it easy for people outside the borough to access our services too.
Q: Where can I find couples or family counselling in Blackfen or the Bexley area? A: Yes, we offer couples, marriage, and family therapy for clients across Bexley. Sessions are available in person or online, giving you the flexibility to access support in a way that works best for you and your loved ones.
Still have a question?
If you can’t find what you’re looking for here, please get in touch — we’re happy to help.
If you need help, call us on 0800 047 2600.
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