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                                                               Privacy Policy
 

This privacy policy sets out how Counselling Matters Bexley (CMB) uses and protects any information that you give CMB.

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Counselling Matters Bexley values your privacy and is dedicated to safeguarding your personal data. This privacy policy is designed to provide you with information on how we handle your personal data when you visit our website, regardless of your location. It outlines your privacy rights and details how legal regulations protect your personal information.
 

Counselling Matters Bexley is registered as a data controller with the Information Commissioner's Office (ICO).

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It is also a registered charity in England (registered charity number 1182012). Registered office: The Abbey Clinic, 6A Albert Road, Belvedere, DA17 5LJ.

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If you have any queries about this privacy notice or about any aspect of our data management, please contact our Data Protection Lead at mail@cmbtalk.org.

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CMB is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

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CMB may change this policy from time to time and will update the Privacy Policy webpage accordingly. You should check these from time to time to ensure that you are happy with any changes.

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What we collect
We may collect the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • In order to facilitate the effective operation of our counselling services and enable you to utilise our counselling services, we may need to collect personally identifiable information. This includes, but is not limited to, details such as your name, phone number, email address, address, billing and payment information.

  • When you use our website to make a referral or use our webform to get in touch with us, your personal details are taken such as your name, email, phone number, address, date of birth, the type of service you require and your availability. 

  • Health-related information relevant to counselling or support services

  • Referral information from partner organisations

  • Publicly available data (e.g., Charity Commission, Companies House)

 

We employ all necessary measures to ensure the security of your personal information. Access to such data is tightly controlled to prevent any unauthorised access.

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Where we collect information about you from
When you give it to us directly:

  • When you give permission to other organisations to share or it is publicly available

  • When you are referred to us for a service by another organisation

  • When information is found in Charities Commission or Companies House website

 

What we do with the information we gather
We require this information to understand your needs and provide you with a better
service, and for:

  • Understand your needs and provide support or services

  • Maintain internal records

  • Understand your needs and provide support or services

  • Signpost or refer you to appropriate support

 

Lawful basis: Legitimate interests.
For health (special category) data, additional GDPR safeguards apply.

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How we protect your data
We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect online.

  • Secure network and regular monitoring

  • Access restricted to trained staff and authorised volunteers

  • Physical, electronic, and managerial safeguards

 

We may share information if legally required (e.g. safeguarding or law enforcement) or with your explicit consent.

Controlling your personal information


Our legal basis for collecting your personal data is a legitimate interest.  We have assessed that in order to provide you with support, advice, training or information, we need to collect your personal data.  We will not use any direct marketing, sales or fundraising promotions
under our legitimate interest.  You have a right to ask us to stop processing your personal data and if it’s not necessary for the purpose you provided it to us for, we will do so. Contact us at mail@cmbtalk.org if you have any concerns.
 
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. 

If data is transferred outside the UK, GDPR safeguards will be applied.

 

Data retention
We keep your personal data only as long as necessary for its purpose or legal obligations. Data no longer required is securely deleted or anonymised.

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Your rights under UK GDPR

You have the right to request details of personal information which we hold about you under the Data Protection Act 2018, which describes the right for an individual to apply for a Subject Access Request at no cost. 

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  • Request a copy of the data we hold about you (Subject Access Request)

  • Ask for corrections

  • Request deletion of your data when appropriate

  • Restrict or object to processing

  • Withdraw consent (where applicable)

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We will respond to your request within 30 days. If you would like a copy of the information held on you please write to Counselling Matters Bexley, The Abbey Clinic, 6A Albert Road, Belvedere, DA17 5LJ or email mail@cmbtalk.org.

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How to raise concerns
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Counselling Matters Bexley 
The Abbey Clinic
6A Albert Road
Belvedere
DA17 5LJ

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Phone: 0800 047 2600 
E-mail: mail@cmbtalk.org
Registered Charity No. 1182012

 

If you have any concerns about how we are processing your personal data and we have not been able to adequately answer your concern, you should contact the Information Commissioners Office (https://ico.org.uk) to raise a concern.

 

The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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Changes to this policy
We'll update this privacy notice regularly to ensure it continues to comply with the latest regulations and best practice. 

Counselling Matters Bexley Privacy Policy (GDPR) 
Last reviewed: 1 December 2025 
 

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